Getting started
Live before your coffee goes cold.
Four steps, none of which need a developer. The agent reads your store itself — you spend your time on the part that actually matters, which is telling it how you want it to sound.
What happens next
From install to answering customers.
Nothing here is a configuration project. The longest step is the one where you read what it wrote and decide whether it sounds like you.
- 01
Install and connect
One click from the Shopify App Store. Store details, branding, products and policies are pulled in on their own — there is no form to fill in and nothing to export.
- ~30s
- no developer
- 02
Choose how it should sound
Six ready-made personalities — professional, friendly, concise and more — or write your own. Then switch on what it is allowed to do: orders, returns, refunds, discounts.
- tone
- capabilities
- 03
Give it what it needs to know
Your policies sync daily from Shopify. Everything else can be uploaded as documents, pulled from your blog, or imported from a URL or sitemap.
- upload
- sitemap
- daily sync
- 04
Test it, then publish
Chat with your own agent and see whether it gets the tone right. When you are happy, switch the widget on in the Shopify theme editor. That is it live.
- theme editor
- live
What you do not have to do
The parts other tools make you do first.
- Hire or assign a developer
- Export and import your ticket history before it works
- Buy seats for everyone who might one day reply
- Sit through an onboarding call to unlock the product
- Rewrite your policies into somebody else’s format
- Commit to a year to get a sensible price
Where it runs
Shopify today.
Supportify is built for Shopify specifically, which is what lets it act on orders rather than just talk about them. Other platforms are in progress — see the integrations page for the current state.
Shopifyavailable now- WooCommercein progress
- Centrain progress
- Mystorein progress
- All integrations
Before you pay anything
50 conversations, free.
Every store gets 50 free conversations to start with — enough to see how much of your inbox actually disappears. No card, no contract, and you set a monthly ceiling in the Shopify admin. After that it is $0.60 a conversation.
Install from the Shopify App StoreNot sure it fits? Read the questions and answers — work out what it would cost.