Inbox
Chat, email, Instagram and Messenger in one list, with what the agent already did on every case. Your team answers there, reviews the AI’s drafts and changes orders without leaving the conversation.
To do
142 resolved by AI today
Ida Hansen
Damaged vase, wants replacement
Lars Berg
Where is order #10811?
Sofie Lind
Return of hiking boots
Mats Eriksen
Discount code not working
Karin Dahl
Change address on #10842
Team this week
What is in it
The parts of a helpdesk a support team uses every day, included at no cost.
Every channel
The chat widget, Gmail, Outlook, your own address, Instagram and Messenger. A conversation the AI hands over and the ticket it becomes are one row, not two.
ChatGmailOutlookInstagramMessengerOne row per case, whichever channel it came in on
To do
To do holds the cases where it is your move, and nothing else. A case waiting on the customer moves out of it, and a parked one comes back the moment they write.
Nothing left to do
Cases waiting on a customer, or parked for later, are not in this list.
Drafts
Run any channel in draft mode, and the AI writes each reply for a person to read and send. Order changes wait for that person too.
Draft · Gmail
Hi Mats, the code SUMMER20 ended on 31 August, so it no longer works at checkout. Your order is still eligible for free shipping.
Order panel
Cancel, refund, change the address or the items without opening the store admin. Your warehouse hears about it as well.
#10842 · Ida Nilsen
kr 1 290 · Paid · Not shipped
AI views
Write what belongs in a list, such as creators asking to make content for you, and the AI files every matching conversation there. If you ask, it looks in spam too.
Creators who want to make content for us
No AI replies, your team answers these
Translate
Translate a message, a whole conversation or the AI’s draft into your own language. It is for reading only: nothing translated is ever sent.
Translation · not sent
Hello, my order has not arrived yet. Can you check?
Also in the inbox
What it costs
The helpdesk, every seat and every ticket your team handles cost nothing. You pay $0.60 for each conversation the AI answers.
The first 50 conversations are free — once, when you start, not every month.
See pricingIncluded at no cost
Questions
Not for this. Chat, email, Instagram and Messenger come into one inbox with drafts, notes, saved views and assignment, and your whole team gets a seat at no cost. We can bring your ticket history over from Gorgias, Zendesk or Kundo.
Yes. Run a channel in draft mode and a person sends every reply. Once the AI has handed an email thread to your team, it stays out of it until you hand it back. Or set a view to “No AI replies”, and the email and DMs it collects go straight to your team.
No. Tickets are free. You pay for the conversation the AI answered, and escalating it to your team adds nothing.
No. Add the whole team.
Connect your store in minutes, decide what the agent may do, and watch the queue empty the same day.
50 free resolutions to start · No card needed · Live in an afternoon
