Changelog

Customers can now view and reply to support tickets directly on your Shopify store — no external links needed.

Ticket confirmation emails and the customer ticket portal are now fully translated into 26 languages, including right-to-left languages like Arabic.

Automatically recovers missed Outlook emails and prevents subscription expiry, so no customer messages slip through the cracks.

Stores with large discount catalogs (up to 250 codes) are now fully supported in allowlist mode.

Fixed a race condition during onboarding that could cause discount configuration issues for new merchants.

Product search results are now more accurate with better JSONB serialization and improved matching.

Profrakt return labels now support stores with multiple shipping management agreements.

Updated branding, billing visibility, and pricing documentation to meet Shopify App Store requirements.

Dashboard tables now display properly on smaller screens with improved responsive layouts.

The return shipping setup now validates your Profrakt settings before saving, preventing configuration errors.

Reduced error noise, improved JSON handling, and better observability across the platform.

Your AI agent now works with Shopify Markets, automatically handling multi-region stores and localized order data.

Conversations are now automatically categorized, giving you insights into what customers ask about most.

Lock order tags to prevent modifications on processed orders, with per-action controls for fine-grained protection of your fulfillment workflow.

Emails now respect the customer's language preference with improved locale detection.

Connect Instagram DM and Facebook Messenger so your AI agent can respond to customers across social media.

Get AI-generated summaries and insights for each conversation, with resolve/reopen buttons for better ticket management.

Sync your chatbot configuration across all connected channels with a single click.

Choose whether to show or hide AI tool usage indicators (like "Looking up order...") in the storefront widget.

A built-in help center with step-by-step guides is now available directly in the merchant dashboard.

The AI agent now automatically adapts its available tools per channel — email channels hide widget-only actions for a cleaner experience.

Set a custom z-index for the chat widget to prevent it from hiding behind other elements on your store.

Each channel can now have its own color theme, making it easy to distinguish between widget, email, and social channels.

"Powered by Supportify" removal is now tied to an active billing subscription.

Faster knowledge sync with parallel processing, improved policy sync toggling, and better document management.

Dismissed greeting cards now stay dismissed across page refreshes.

Completely redesigned landing page with scroll-driven animations, live stats, interactive pricing calculator, and real integration demos.

An interactive calculator that compares Supportify pricing against competitors, so you can see exactly what you'll save.

Added real testimonials from merchants like Elbilgrossisten and RedHeal.

Connect your Ongoing WMS warehouse system for automated inventory and return management.

Profrakt now supports multiple shipping carriers, giving customers more return options.

Fixed the chat widget on iOS where the virtual keyboard would overlap the message input field.

The chat widget is now fully translated into Nordic languages (Norwegian, Swedish, Danish, Finnish) with automatic language detection.

Customize the rating prompt text in the theme editor to match your brand voice.

Connect ShipStation for return label generation, expanding shipping options beyond Nordic carriers to global coverage.

Set a custom "from" address for outgoing support emails to match your brand identity.

New option to search your knowledge base before calling AI, reducing response times and costs for common questions.

Export all conversations with full message details as JSON from the admin dashboard.

AI-generated email replies are now saved as drafts for your review before sending, giving you full control.

Long conversations are automatically compacted to stay within AI context limits, so the chatbot never loses track of the discussion.

Your AI agent now enforces your return policy automatically, checking eligibility before processing returns based on configurable rules.

Control which pages the chat widget appears on with new visibility settings.

Improved extraction of plain text from HTML-only emails for more accurate AI responses.

A step-by-step setup wizard that auto-imports your store info from Shopify and gets you live in minutes.

Completely rebuilt chat widget with browser bundle support, better accessibility, conversation history, and improved mobile experience.

Switch between channels directly from the setup navigation panel.

Gmail integration now uses the History API to process only new emails, preventing duplicate responses.

Configure which discount codes your AI chatbot can offer, with allowlist and tag-based filtering.

Support conversations now fire Meta CAPI events (Lead, Purchase, CompleteRegistration), enabling better ad attribution from your support channel.

The chatbot now knows which page the customer is browsing, enabling more contextual responses.

The customer-facing ticket portal now displays your store logo and branding for a cohesive experience.

Your billing cap now stays in sync with Shopify — if you update it in Shopify admin, we detect and apply the change automatically.

Tickets now open in a consistent modal across the dashboard with ticket assignment and status tracking.

The merchant dashboard now supports internationalization for multi-language teams.

Your AI agent can now edit orders and process automatic refunds, with changes synced to Ongoing WMS for warehouse-connected stores.

New landing page comparing Supportify AI to Gorgias, highlighting key advantages.

When billing limits are reached, the AI now gives shorter responses and hides branding for a cleaner customer experience.

Connect your Gmail or Outlook inbox and let AI handle customer support emails with the same intelligence as the chat widget.

Request early access to upcoming channels like Instagram, Messenger, and WhatsApp directly from the dashboard.

Added structured data and improved meta tags across the landing page for better search engine visibility.

Switched to a simpler per-session billing model — you only pay when a customer starts a conversation, not per message.

Try the AI chatbot right on our website with a real-time demo widget.

Customers can now see their previous conversations when they return to your store.

Upload plain text directly to your knowledge base — no file needed.

Customize ticket email templates with your store branding and colors, with a live Gmail-like preview. Emails also support localization for multi-language stores.

Your AI agent can now offer retention discounts when customers try to cancel Seal Subscriptions, helping reduce churn automatically.

Set custom width and height for the chat window in the theme editor.

The knowledge base management UI has been completely redesigned with a card-based dashboard for easier document management.

Connect your Ongoing Warehouse Management System for unified return handling alongside Shipmondo and Profrakt.

AI can now manage Seal Subscriptions — pause, resume, skip, reschedule, and offer retention discounts.

Full analytics integration for tracking chatbot usage, conversions, and merchant behavior.

New hero with animated text rotation, mesh gradient background, and Shopify badge.

When your billing cap is reached, the AI automatically switches to a lighter model and focuses on creating support tickets — keeping customers supported without extra charges.

Fixed several billing edge cases including stuck pending sessions, race conditions, and GDPR compliance improvements.

Sentry integration now properly captures and categorizes errors for faster issue resolution.

Fresh logo with gradient design and updated brand theme across the platform.

New demo confirmation page with direct Calendly booking links for a smoother scheduling experience.

Rating prompts are now automatically configured based on your chatbot settings.

Set up automatic notifications for new tickets, escalations, and important events.

The setup flow now checks widget deployment status and offers a deep link to test your chatbot.

Internal platform dashboard with authentication, analytics, and store management tools.

Automatically sync your Shopify pages, blog posts, and policies to the AI knowledge base — including external URL and sitemap support.

Added 2FA and rate limiting for the admin dashboard.

New billing system that charges based on conversation outcomes with cap enforcement, soft/hard thresholds, and merchant notifications.

Product search now uses a two-phase approach, reducing AI token usage by 96% while maintaining accuracy.

Full conversation history with tool calls now displays beautifully in ticket details.

Full chat widget theme customization — colors, sizes, positions, and greeting cards — all editable from the Shopify theme editor.

Better mobile UX with clickable greeting cards, Safari fixes, and improved text input handling.

Updated landing page with better modal conversion flow, accessibility improvements, and redesigned pricing section.

Launch of Supportify AI — an AI-powered customer support chatbot for Shopify stores with order lookup, return handling, and smart escalation.

Chat widget loads through Shopify's app proxy with conversation persistence across page navigations.

Automated return shipping labels for Nordic countries via Shipmondo.

Automatic email notifications for ticket creation, updates, and escalations.