Help centre
Documentation
Everything you need to set up and manage AI-powered customer support for your Shopify store.
Guide
Getting Started
Install the app, walk through the setup wizard, and get your AI chatbot live on your store.
Read guideGuide
Configuring Your AI Chatbot
Choose a personality and tone, and decide what your chatbot can do.
Read guideGuide
Multi-Language Support
Your AI chatbot automatically detects and responds in your customer's language.
Read guideGuide
Knowledge Base
Upload documents, sync Shopify policies, and connect your blog so the AI knows your store inside out.
Read guideGuide
Deploying the Chat Widget
Add the chat widget to your Shopify theme and customize how it looks.
Read guideGuide
Billing & Usage
Understand free tier sessions, per-session pricing, billing caps, and how to monitor usage.
Read guideGuide
Conversations & Tickets
View customer chats, manage support tickets, and review AI responses.
Read guideGuide
Team & Access
Invite employees to your workspace, choose their role, and sort out sign-in problems.
Read guideGuide
Supportify in Claude & ChatGPT
Connect Claude, Claude Code, Cursor or ChatGPT to your Supportify workspace.
Read guideGuide
Returns & Shipping
Set up return policies, connect shipping providers, and automate return label generation.
Read guideGuide
Channels
Connect Gmail, Outlook, custom email forwarding, Instagram, and Messenger so customers can reach you anywhere.
Read guideGuide
Ratings & Customer Feedback
How the AI asks for a star rating, what happens after a low one, and where to read the conversations behind them.
Read guideGuide
Integrations
Connect shipping providers, notification channels, and third-party tools.
Read guideGuide
Privacy & Data
Data retention, GDPR compliance, data exports, and what happens when you uninstall.
Read guideGuide
Troubleshooting
Fix common problems with the widget, tools, email channels, and more.
Read guideSales
Sales
Dynamic Callout
Start more conversations and convert hesitating visitors by replacing the static greeting on the chat bubble with an AI-written hook for the product being viewed.
Read guideSales
Sales Attribution
Understand how Supportify links chat conversations to Shopify orders, what Direct and Influenced mean, and where to measure the revenue.
Read guidePlatforms
Platforms
Connecting Centra
Create a Centra Integration API token, connect it, and put the widget on your storefront.
Read guidePlatforms
Connecting WooCommerce
Create WooCommerce REST API keys, connect them, and put the widget on your site.
Read guidePlatforms
Connecting MyStore
Create a MyStore access token, connect it, and put the widget on your shop.
Read guideIntegrations
Integrations
Bring Setup
Connect Bring directly with your own Mybring agreement for returns, prices, pickup points and tracking.
Read guideIntegrations
Appstle Subscriptions
Connect Appstle Subscriptions so customers can manage their own subscriptions in chat, from pausing to changing frequency.
Read guideIntegrations
Klaviyo Setup
Connect Klaviyo so the chatbot can answer "where is my discount code", "am I subscribed" and "I never got your email".
Read guideIntegrations
Mailchimp Setup
Connect Mailchimp so the chatbot can answer "am I subscribed" and "why am I not getting your emails".
Read guideIntegrations
Ongoing WMS Setup
Connect Ongoing WMS — push returns with tracking, and let the chatbot check pick status before refunding.
Read guideIntegrations
Mintsoft WMS Setup
Connect Mintsoft — order status, stock and returns in chat, with cancellations and changes sent to the warehouse first.
Read guideIntegrations
Shelfless by Bring Setup
Connect Shelfless — order status and tracking from the warehouse, with cancellations sent to Shelfless first.
Read guide