Documentation
Everything you need to set up and manage AI-powered customer support for your Shopify store.
Getting Started
Install the app, walk through the setup wizard, and get your AI chatbot live on your store.
Configuring Your AI Chatbot
Choose a personality, tone, AI model, and decide what your chatbot can do.
Multi-Language Support
Your AI chatbot automatically detects and responds in your customer's language.
Knowledge Base
Upload documents, sync Shopify policies, and connect your blog so the AI knows your store inside out.
Deploying the Chat Widget
Add the chat widget to your Shopify theme and customize how it looks.
Billing & Usage
Understand free tier sessions, per-session pricing, billing caps, and how to monitor usage.
Conversations & Tickets
View customer chats, manage support tickets, and review AI responses.
Team & Access
Invite employees to your workspace, choose their role, and sort out sign-in problems.
Returns & Shipping
Set up return policies, connect shipping providers, and automate return label generation.
Channels
Connect Gmail, Outlook, custom email forwarding, Instagram, and Messenger so customers can reach you anywhere.
Ratings & Customer Feedback
Collect ratings, auto-escalate unhappy customers, and redirect happy ones to review platforms.
Integrations
Connect shipping providers, notification channels, and third-party tools.
Ongoing WMS Setup
Connect Ongoing WMS — push returns with tracking, and let the chatbot check pick status before refunding.
Privacy & Data
Data retention, GDPR compliance, data exports, and what happens when you uninstall.
HelpTroubleshooting
Fix common problems with the widget, tools, email channels, and more.
Sales
Dynamic Callout
Start more conversations and convert hesitating visitors by replacing the static greeting on the chat bubble with an AI-written hook for the product being viewed.
Sales Attribution
Understand how Supportify links chat conversations to Shopify orders, what Direct and Influenced mean, and where to measure the revenue.
Platforms
Connecting Centra
Create a Centra Integration API token, connect it, and put the widget on your storefront.
Connecting WooCommerce
Create WooCommerce REST API keys, connect them, and put the widget on your site.
Connecting MyStore
Create a MyStore access token, connect it, and put the widget on your shop.
Integrations
Bring Setup
Connect Bring directly with your own Mybring agreement for returns, prices, pickup points and tracking.
Appstle Subscriptions
Connect Appstle Subscriptions so customers can manage their own subscriptions in chat, from pausing to changing frequency.
Klaviyo Setup
Connect Klaviyo so the chatbot can answer "where is my discount code" and "am I subscribed".
Mailchimp Setup
Connect Mailchimp so the chatbot can answer "am I subscribed" and "why am I not getting your emails".