Pricing
$0.60 a conversation. That is the whole price list.
No monthly fee, no licence per person on your team, no setup cost and no contract. You pay when a customer talks to the agent, and nothing when they do not.
- Every month
- $120/mo
- Your first month
- $90
200 × $0.60
The first 50 conversations are free — once, when you start, not every month.
You set a monthly ceiling in the Shopify admin, and billing stops there.
What counts
One conversation, charged once.
The unit is a conversation, not a message and not a ticket. Here is exactly when the meter moves.
- Charged at the first customer message
- Everything after that in the same conversation is included — twenty messages back and forth cost the same as one.
- Escalating to your team is free
- If the agent hands the conversation to a human, no second charge is created. We would rather it escalated than guessed, so we do not price against that.
- Actions are free
- Looking up the order, cancelling it, booking the return, generating the carrier label, issuing the refund — all inside the one conversation.
- Conversations in fallback mode are free
- When your cap is full the agent keeps answering in a reduced, ticket-only mode. Those conversations are not charged at all.
What the price covers
Included, at no extra cost
- Unlimited people on your team
- Every channel: chat, Gmail, Outlook, Instagram, Messenger
- Ticketing with SLA, assignment and internal notes
- Return labels via Shipmondo, Profrakt, Bring, PostNord or ShipEngine
- Knowledge base built from your documents, pages and Shopify content
- Migration from your current helpdesk, done by us
- Every integration — including ones we build on request
Never charged
- Tickets escalated to a human
- Seats, agents or admin users
- Setup, onboarding or training
- Conversations while your cap is full
How billing works
Through Shopify, with a ceiling you set.
- It appears on your Shopify bill
- Charges go through your Shopify app subscription like any other app, which is also why the price is in US dollars.
- You choose the monthly ceiling
- Set it in the Shopify admin. As the cap fills, service moves to the free fallback mode rather than running up a bill you did not agree to — in practice that happens just under the cap, because a charge that would exceed it is never created.
- Raising the cap resumes it immediately
- Increase it in the Shopify admin and we detect the change during the next billing run, retry the held charges, and the agent goes back to full capability.
- Cancel from the Shopify admin
- No notice period and no exit process. Uninstall and the charges stop.
Questions
About the bill.
Why per conversation rather than a monthly plan?
Because a plan makes a quiet month cost the same as a busy one, and makes a small store pay a floor it has to grow into. Per conversation means your bill tracks your actual volume — including down. If the agent resolves nothing this month, you pay nothing.
What if the AI answers badly? Am I still charged?
Yes, the conversation is charged when it starts. What we do instead is make bad answers rare and visible: every conversation is in your inbox with the AI’s reasoning and the calls it made, customers rate the conversation, and the hard rule is that the agent escalates rather than guesses. If something goes systematically wrong, tell us — we credit those.
Does a longer conversation cost more?
No. Length does not matter, and neither does how much work the agent does inside it. A one-line “where is my order” and a twenty-message return with a label and a refund cost the same.
How does this compare to a per-seat helpdesk?
A seat-based tool charges for capacity you have hired, whether or not it is used; this charges for work that happened. The honest comparison depends on your volume and headcount — the comparison pages carry each competitor's published pricing with the date we checked it.
Is the 77% resolution rate what I should expect?
That is the measured average across every store on the platform right now, not a target. Yours will depend on your catalogue, how much of your queue is post-purchase, and how well the agent is briefed. The free conversations exist so you can measure your own number before deciding.
Are there volume discounts?
Not as a published tier. If you are running high volume and the arithmetic matters, book a demo and we will talk about it directly rather than pretend a rate card exists.