Supportify in Claude & ChatGPT
Connect your own AI assistant to your workspace and work your inbox from there — asking about tickets, replying to customers and managing your knowledge base without opening the dashboard.
Connect it
Step 1: Copy the address
In the dashboard, open Supportify MCP in the sidebar. The address is the same for every store:
`https://api.supportify.no/api/mcp`
That page also has the exact steps for each assistant, and it is where you disconnect one later.
Step 2: Add it in your assistant
Claude — Settings → Connectors → Add custom connector, paste the address. Leave the OAuth fields under Advanced settings empty. This works in the web app as well as the desktop app.
Claude Code — `claude mcp add --transport http supportify https://api.supportify.no/api/mcp`, then `/mcp` to check it connected.
Cursor — add it to `~/.cursor/mcp.json`, then Settings → Tools & MCP → Connect.
ChatGPT — turn on Developer mode in settings, then Connectors → add the address.
Step 3: Approve it on the Supportify screen
Your assistant sends you to a Supportify page that names what is being connected and what it is asking for. Approving there is what creates the connection.
You need to be signed in to the dashboard for that screen to know who you are, so sign in first if you are not already.
What it can do
You decide this on the approval screen
The screen lists what the assistant is asking for, one line at a time, and you tick what it may do. They are ordered by how much damage each could do.
Read your support data — conversations, tickets, chatbot configuration, knowledge base status and billing usage. Always on; it is what makes the connection worth having.
Draft replies for your team — writes suggested answers as internal notes. Nothing reaches a customer; someone still has to send it.
Organise your inbox — resolve or reopen conversations, change a ticket's status and priority, and tag conversations, so the queue reflects reality. Nothing reaches a customer.
Change chatbot settings — edit the system prompt, toggle tools, change appearance, add knowledge.
Reply to customers directly — sends straight to the customer, immediately, with no undo. Think hardest about this one.
Things worth asking it
"How many tickets are open, and what are the oldest ones about?"
"Summarise what customers asked about most this week."
"How much of our free tier have we used?"
"Show me the last ten conversations from the Gmail channel."
"Draft a reply to ticket 1234 and leave it as a note for me."
If it stops working
Open Supportify MCP in the sidebar and look at Connected apps. It shows what is connected, whether it can change anything, and when it was last used.
If the assistant refuses something you expected it to do, the usual cause is that you did not tick that line when you approved it. Disconnect it there and connect again, granting the extra permission this time.
Disconnect takes effect immediately, and only for that assistant.