What is AI customer support for Shopify?

An AI agent that answers your store’s customers for you, using your own orders, products and policies, and that can act on an order when the customer asks. Supportify installs from the Shopify App Store and answers on your storefront chat, by email and in social messages.

Does it only work on Shopify?

Shopify is where it does the most. It also runs on WooCommerce, Centra and MyStore, and as a chat on any website, with fewer order actions on those platforms.

You pay per conversation the AI answers, charged when it first replies, with no plan and nothing per seat. Cases handed to your team cost nothing extra. You get 50 free AI sessions to get started—no credit card required. The current price is on the pricing page.

Can we check what it writes before a customer sees it?

On email, yes: set the inbox to drafts and a person on your team reads and sends every reply. On the storefront chat it answers the customer directly, inside the instructions and switches you set.

Which languages does it answer in?

The customer’s own. It reads the language from what the customer writes, not from your store’s country or domain.

AI customer support for Shopify

AI customer support for Shopify stores, answered from your own store

Supportify is an AI agent for Shopify stores. It answers your customers in the chat on your storefront, by email and in Instagram and Messenger messages, from your orders, products and policies. It acts on orders inside the rules you set, and what it cannot settle goes to your team as a case.

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In the conversation

It looks it up instead of guessing

A question about an order is answered from the order. A question about a product is answered from the product, as your online store shows it.

An order

Read from Shopify.

Only once the customer has proved the order is theirs.

Has my order #10811 been sent?

Email confirmed with a codematches order #10811
Found order #10811sent Monday · one parcel

Yes, it was sent on Monday in one parcel. Here is the tracking link.

A product

Stock as your store shows it.

In the customer’s own market, and an item only on a shop shelf is said to be just that.

Do you have the wool coat in L?

Wool coat, Lsold out online · in the shop
Wool coat, Min stock

L is sold out online, but there is one in our shop. M is in stock if you would like to order now.

What it answers from

Your store, not the internet

Your orders: What was bought, whether it has shipped, and the tracking. The customer confirms their email with a code, or writes from the address on the order, before any order is shown.
Your products: Search, details, variants and stock, read the way your online store shows them in the customer’s market. A product that is sold out online is said to be sold out, not offered as in stock.
Your policies and pages: Shipping, returns and refund policies, your pages and blog posts are synced into its knowledge base. Add documents and your own answers on top.
Your instructions: You write what it should say and how it should sound. It helps only with questions about your store and politely declines the rest.

Where it answers

One agent on every channel your customers use

The chat on your storefront, your support email and your social inboxes, all answered by the same agent and gathered in one inbox for your team. On email you can have it write drafts that a person reads and sends.

See the inbox

Chat on your storefront
Gmail
Outlook
Instagram
Messenger

Beyond answers

It also does what the customer asks

Find the order and say where the parcel is, change the delivery address before it ships, cancel an order that has not shipped, create a return with a label, swap a size. It does these in the chat and in replies it sends on its own; on an email inbox set to drafts, a person approves first. Each is a switch you control.

See what the AI agent does

People when it matters

It knows when to hand over

A case, written up: When the customer needs a person, or the agent cannot settle it, it opens a case for your team with a summary of what was asked and what it already found, and tells the customer.
In the customer’s language: It replies in the language the customer writes in, whatever language your store is in.
Honest about being an AI: Asked whether it is a person, it says it is an AI. You can also have it say so from the start.
Your team picks it up in one place: Chat, email and messages in one inbox, with the order beside the case, so your team answers and acts without opening the Shopify admin.

Getting started

Four steps to go live

1
Install from the Shopify App Store
Your store details, products and policies are pulled in on their own.
2
Choose what it may do
Pick a tone, then switch on the actions you want: orders, returns, cancellations.
3
Test it
Chat with your own agent from the dashboard. Test chats are never billed.
4
Switch it on in your theme
Turn the chat on in the Shopify theme editor, and connect email and social inboxes when you are ready.

Questions

What Shopify merchants ask

An AI agent that answers your store’s customers for you, using your own orders, products and policies, and that can act on an order when the customer asks. Supportify installs from the Shopify App Store and answers on your storefront chat, by email and in social messages.
Shopify is where it does the most. It also runs on WooCommerce, Centra and MyStore, and as a chat on any website, with fewer order actions on those platforms.
You pay per conversation the AI answers, charged when it first replies, with no plan and nothing per seat. Cases handed to your team cost nothing extra. You get 50 free AI sessions to get started—no credit card required. The current price is on the pricing page.
On email, yes: set the inbox to drafts and a person on your team reads and sends every reply. On the storefront chat it answers the customer directly, inside the instructions and switches you set.
The customer’s own. It reads the language from what the customer writes, not from your store’s country or domain.

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Where to next

Put up to 90% of your support on autopilot.

Connect your store in minutes, decide what the agent may do, and watch the queue empty the same day.