One meter instead of two.

For AI-resolved volume, yes. Gorgias charges $0.90 per resolution on annual billing ($1.00 monthly) and that resolution also draws down your helpdesk ticket bundle, so a fully automated answer is billed on two meters. Supportify charges $0.60 once, with no helpdesk plan underneath it. Where Gorgias can work out better is if most of your volume is handled by humans rather than AI — you are then paying for tickets you would pay for anyway.

Yes. Supportify installs as a Shopify app and can run on your storefront widget while Gorgias continues to handle email, or the other way around. Nothing forces a cutover date, and there is no contract to unwind on our side. Importing your Gorgias history is a copy, not a sync: running it again brings over tickets opened in Gorgias since the last run, but not new replies on tickets it already brought over. If you run both for a while, do the import when you switch Gorgias off, so nothing is added there afterwards.

Your ticket history comes with you; your macros do not. Connect Gorgias with an API key under Migrations and your tickets are imported with their full threads — customer messages, agent replies and internal notes — along with their tags, status and the name of the agent each was assigned to. By default, threads quiet for more than 30 days arrive closed, so the inbox does not open on years of old work. Attachments stay behind, and macros are not imported: recreate the ones you still use as saved replies. The AI builds its knowledge from your live Shopify data plus the policies and FAQs you add, so it does not need the archive to answer accurately from day one.