Supportify vs Gorgias
One meter instead of two.
Gorgias is the incumbent Shopify helpdesk, and it is a capable one. The friction is structural rather than functional: its helpdesk is sold in monthly ticket bundles, and its AI Agent is billed separately per resolution — so an inquiry the AI handles end to end draws down both meters at once.
Supportify has one meter. You are charged per resolved conversation and nothing else: no ticket bundle to outgrow, no seat fee, and escalating to a human ticket adds nothing to the bill.
| Feature | Supportify | Gorgias |
|---|---|---|
| Price per AI-resolved conversation | $0.60 | $0.90 annual / $1.00 monthly |
| Seat / agent fee | None — unlimited seats | None — priced per ticket instead |
| Free tier | 50 free, one-time | None |
| Human ticket system | Included, free | Included in plan price |
| Built exclusively for Shopify | ||
| AI takes actions in Shopify (cancel, edit, refund, return labels) | See their docs | |
| AI model | Claude (Anthropic) | Proprietary |
| Setup time | Under 5 minutes | Varies |
| Helpdesk plan required on top of AI | $10–$900/mo by ticket volume | |
| AI resolution also consumes a helpdesk ticket | ||
| Overage rate above the bundle | No bundle — same price throughout | $1.50 per interaction |
Gorgias pricing as published on the Gorgias pricing page, verified 2026-07-31. Plans change — check before deciding.
Where Gorgias is stronger
- A far larger app and integration ecosystem, built up over years
- Mature reporting, macros and agent-workflow tooling for larger support teams
- Works across Shopify, BigCommerce and Magento if you run more than one platform
- A much bigger install base, which means more third-party expertise available to hire
Which one fits you
Choose Gorgias if: Teams with several full-time support agents who need mature workflow tooling, or merchants running more than one ecommerce platform.
Choose Supportify if: Shopify merchants who want the AI to close most inquiries outright and would rather not pay a seat fee or a ticket bundle to get there.
Questions merchants ask
- Is Supportify actually cheaper than Gorgias?
- For AI-resolved volume, yes. Gorgias charges $0.90 per resolution on annual billing ($1.00 monthly) and that resolution also draws down your helpdesk ticket bundle, so a fully automated answer is billed on two meters. Supportify charges $0.60 once, with no helpdesk plan underneath it. Where Gorgias can work out better is if most of your volume is handled by humans rather than AI — you are then paying for tickets you would pay for anyway.
- Can I run both while I migrate?
- Yes. Supportify installs as a Shopify app and can run on your storefront widget while Gorgias continues to handle email, or the other way around. Nothing forces a cutover date, and there is no contract to unwind on our side.
- What happens to my existing Gorgias macros and history?
- Historic tickets stay in Gorgias — we do not import them. Supportify builds its knowledge from your live Shopify data plus whatever policies and FAQs you upload, so it does not need your ticket archive to answer accurately from day one.
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