Supportify vs Re:amaze
Adding a colleague should not cost $29 a month.
Re:amaze is a well-liked, reasonably priced helpdesk with a long history in ecommerce. Its pricing is per team member: $29, $49 or $69 per person per month depending on tier, with a flat $59 Starter plan capped at 500 responded conversations.
AI is metered on top. Each plan includes a handful of AI resolutions per user per month — five on Basic, ten on Pro, twenty on Plus — and anything beyond that is $0.85 each. Supportify inverts this: seats are unlimited and free, and you pay per resolved conversation with no included-quota arithmetic.
| Feature | Supportify | Re:amaze |
|---|---|---|
| Price per AI-resolved conversation | $0.60 | $0.85 beyond the included quota |
| Seat / agent fee | None — unlimited seats | $29–$69 per team member/month |
| Free tier | 50 free, one-time | Trial only |
| Human ticket system | Included, free | Included in plan price |
| Built exclusively for Shopify | ||
| AI takes actions in Shopify (cancel, edit, refund, return labels) | See their docs | |
| AI model | Claude (Anthropic) | Proprietary |
| Setup time | Under 5 minutes | Varies |
| Included AI resolutions | 50 free, one-time | 5–20 per user/month by tier |
| Cost of adding a team member | $0 | $29–$69/month |
Re:amaze pricing as published on the Re:amaze pricing page, verified 2026-07-31. Plans change — check before deciding.
Where Re:amaze is stronger
- Low entry price for a single-operator store — $29/month is cheaper than most helpdesks
- Long-standing, stable product with a good reputation for support
- Works across Shopify, BigCommerce, WooCommerce and others
- Useful built-in FAQ and knowledge-base publishing tools
Which one fits you
Choose Re:amaze if: Very small teams that mostly answer manually and only want AI at the edges, or merchants on a non-Shopify platform.
Choose Supportify if: Teams that want the AI to be the default responder rather than an add-on, and that would rather not pay per person to give staff access.
Questions merchants ask
- How do the two compare for a three-person team?
- Three Re:amaze Pro seats are $147 a month before AI usage, and each seat includes ten AI resolutions — thirty in total, with more at $0.85. Supportify charges nothing for those three seats; 200 resolved conversations would cost $120. Which is cheaper depends on how much of your volume you want automated.
- Can Supportify publish a help centre like Re:amaze?
- Supportify ingests your policies, FAQs, documents and sitemaps so the AI can answer from them, but it does not publish a customer-facing help centre site. If a public knowledge base is a requirement, Re:amaze covers that and we do not.
- Is there a minimum commitment?
- No. There is no subscription, no contract and no minimum. Billing runs through your Shopify account as usage charges, and you set the monthly cap.
Compare with others
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