Supportify
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Supportify vs Re:amaze

Adding a colleague should not cost $29 a month.

Re:amaze is priced per team member from $29/month, with AI resolutions metered on top at $0.85. Supportify has unlimited seats and charges per AI conversation only.

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The real difference

Re:amaze is a well-liked, reasonably priced helpdesk with a long history in ecommerce. Its pricing is per team member: $29, $49 or $69 per person per month depending on tier (10% less on annual billing), with a flat $59 Starter plan capped at 500 responded conversations.

AI is metered on top. Each plan includes a handful of AI resolutions per user per month — five on Basic, ten on Pro, twenty on Plus — and anything beyond that is $0.85 each. Supportify inverts this: seats are unlimited and free, and you pay per conversation the AI answers, with no included-quota arithmetic.

Side by side

Supportify and Re:amaze, line by line

Pricing structure and platform focus, which are documented and checkable. Our price is served live.

Price per AI conversationSupportify$0.60Re:amaze$0.85 beyond the included quotaSource, checked
Seat / agent feeSupportifyNone — unlimited seatsRe:amaze$29–$69 per team member/month ($26.10–$62.10 annual)Source, checked
Free tierSupportify50 free, one-timeRe:amaze14-day free trialSource, checked
Human ticket systemSupportifyIncluded, freeRe:amazeIncluded in plan price
AI takes actions in Shopify (address change, size swap, cancel, refund, return labels)SupportifyRe:amazeSee their docs
AI modelSupportifyClaude (Anthropic)Re:amazeNot stated on its pricing page
Setup timeSupportifyUnder 5 minutesRe:amazeVaries
Included AI resolutionsSupportify50 free, one-timeRe:amaze5–20 per user/month by tierSource, checked
Cost of adding a team memberSupportify$0Re:amaze$29–$69/monthSource, checked

Re:amaze pricing as published on the Re:amaze pricing page, checked . Re:amaze figures with a source link in the table are quoted from that page. Plans change — check before deciding.

What Supportify does

The parts that matter in a comparison

About Supportify only. Our price is served live from our own pricing.

  • The AI acts on Shopify orders

    With each action switched on by the store, it looks up the order and its tracking, changes the delivery address or swaps a size or an item before the order is packed, cancels and refunds, and creates a return with a shipping label from the store's own carrier integration (for example Shipmondo, nShift or ShipEngine). The customer verifies their email before any order data is shown. On WooCommerce it looks up, cancels, edits and refunds orders, but does not create returns.

  • Norwegian, Swedish and Danish

    Each customer is answered in the language they write in, including Norwegian, Swedish, Danish and English, whatever language the store's own pages are in.

  • Priced per conversation

    $0.60 per conversation, charged once, when the AI first answers in it. Follow-ups in the same conversation, escalating to a person and every seat are included. 50 free conversations to start.

  • One inbox for every channel

    Storefront chat, Gmail, Outlook and other mailboxes, Instagram and Messenger land in one inbox. What the AI cannot settle becomes a ticket with the whole conversation attached.

Credit where due

Where Re:amaze is stronger

  • Low entry price for a single-operator store — $29/month is cheaper than most helpdesks
  • Long-standing, stable product with a good reputation for support
  • Works across Shopify, BigCommerce, WooCommerce and others, including platforms Supportify does not connect to
  • Useful built-in FAQ and knowledge-base publishing tools

Which one fits you

Choose Re:amaze if

Very small teams that mostly answer manually and only want AI at the edges, or merchants on a platform Supportify does not connect to, such as BigCommerce.

Choose Supportify if

Teams that want the AI to be the default responder rather than an add-on, and that would rather not pay per person to give staff access.

FAQ

Questions merchants ask

  • Three Re:amaze Pro seats are $147 a month before AI usage, and each seat includes ten AI resolutions — thirty in total, with more at $0.85. Supportify charges nothing for those three seats; 200 AI conversations would cost $120. Which is cheaper depends on how much of your volume you want automated. Re:amaze prices as published on reamaze.com/pricing, checked 2026-10-26.

  • Supportify ingests your policies, FAQs, documents and sitemaps so the AI can answer from them, but it does not publish a customer-facing help centre site. If a public knowledge base is a requirement, Re:amaze covers that and we do not.

  • No. There is no subscription, no contract and no minimum. On Shopify, billing runs through your Shopify account as usage charges, and you set the monthly cap; on WooCommerce and Centra it is billed through Stripe.

  • Whatever the store switches on of these: it looks up orders and tracking, changes a delivery address, swaps a size or an item or cancels before the order is packed, refunds, and creates returns with a shipping label from the store's carrier integration. The customer verifies their email before the AI shows any order data.

  • Yes. It answers each customer in the language they write in, including Norwegian, Swedish, Danish and English. The price is the same in every language: $0.60 per conversation the AI answers, and 50 free conversations to start.

Compare with others

Every other comparison

Put up to 90% of your support on autopilot.

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