Supportify
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Supportify vs Shopify Inbox

Free is a strong offer. Here is what it does not cover.

Shopify Inbox is free and built for storefront chat and sales assistance. Supportify adds email and social channels, ticketing, and AI that performs order actions.

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The real difference

Shopify Inbox is free, made by Shopify, and its AI sales associate is good at what it is for: answering product questions in the storefront chat and nudging visitors toward a purchase. For a store whose support is mostly pre-purchase questions, it may be all you need, and we would rather say that than pretend otherwise.

Supportify is built for what comes after the purchase. It covers email, Instagram and Messenger in one inbox, escalates unresolved conversations into real tickets with full context, and lets the AI act on orders — change the address, swap a size, cancel, refund, create a return and email the label.

Side by side

Supportify and Shopify Inbox, line by line

Pricing structure and platform focus, which are documented and checkable. Our price is served live.

Price per AI conversationSupportify$0.60Shopify InboxFreeSource, checked
Seat / agent feeSupportifyNone — unlimited seatsShopify InboxNoneSource, checked
Free tierSupportify50 free, one-timeShopify InboxEntirely freeSource, checked
Human ticket systemSupportifyIncluded, freeShopify InboxNot on its listing
AI takes actions in Shopify (address change, size swap, cancel, refund, return labels)SupportifyShopify InboxSee their docs
AI modelSupportifyClaude (Anthropic)Shopify InboxShopify first-party
Setup timeSupportifyUnder 5 minutesShopify InboxVaries
Email, Instagram and Messenger in one inboxSupportifyShopify InboxIts listing names live chat and email chatSource, checked
Return labels via Shipmondo, Profrakt or ShipEngineSupportifyShopify InboxNot on its listingSource, checked

Shopify Inbox pricing as published on the Shopify Inbox on the Shopify App Store, checked . Shopify Inbox figures with a source link in the table are quoted from that page. Plans change — check before deciding.

What Supportify does

The parts that matter in a comparison

About Supportify only. Our price is served live from our own pricing.

  • The AI acts on Shopify orders

    With each action switched on by the store, it looks up the order and its tracking, changes the delivery address or swaps a size or an item before the order is packed, cancels and refunds, and creates a return with a shipping label from the store's own carrier integration (for example Shipmondo, nShift or ShipEngine). The customer verifies their email before any order data is shown. On WooCommerce it looks up, cancels, edits and refunds orders, but does not create returns.

  • Norwegian, Swedish and Danish

    Each customer is answered in the language they write in, including Norwegian, Swedish, Danish and English, whatever language the store's own pages are in.

  • Priced per conversation

    $0.60 per conversation, charged once, when the AI first answers in it. Follow-ups in the same conversation, escalating to a person and every seat are included. 50 free conversations to start.

  • One inbox for every channel

    Storefront chat, Gmail, Outlook and other mailboxes, Instagram and Messenger land in one inbox. What the AI cannot settle becomes a ticket with the whole conversation attached.

Credit where due

Where Shopify Inbox is stronger

  • Free, with no usage charges at any volume
  • Built and maintained by Shopify, with first-party access to the catalogue
  • Rated 4.6 across more than 5,700 reviews on the Shopify App Store
  • Zero additional vendor risk or data-processing relationship

Which one fits you

Choose Shopify Inbox if

Stores whose support is mainly pre-purchase product questions in storefront chat, and who want no additional cost or vendor.

Choose Supportify if

Stores drowning in post-purchase email — where is my order, I need to change the size, I want to return this — that want it resolved without a human.

FAQ

Questions merchants ask

  • You should not, if storefront chat is the whole job — free is a strong offer and Inbox does that job well. The case for paying is post-purchase volume: order changes, refunds and returns arriving by email and Instagram rather than chat. At $0.60 a conversation, the comparison is against the hours a person currently spends on those, not against $0.

  • Technically yes, but two chat widgets on one storefront is a poor customer experience. Most merchants who switch turn Inbox off for chat and keep it only for Shop-native conversations.

  • Yes. The AI detects buying intent, references product USPs and real reviews, knows which product the visitor is viewing and can place the order directly in Shopify without a checkout redirect.

  • Whatever the store switches on of these: it looks up orders and tracking, changes a delivery address, swaps a size or an item or cancels before the order is packed, refunds, and creates returns with a shipping label from the store's carrier integration. The customer verifies their email before the AI shows any order data.

  • Yes. It answers each customer in the language they write in, including Norwegian, Swedish, Danish and English. The price is the same in every language: $0.60 per conversation the AI answers, and 50 free conversations to start.

Compare with others

Every other comparison

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