Supportify vs Tidio
An agent that acts, not a chat widget that answers.
Tidio started as live chat and grew into AI. Lyro answers well, and the free tier is genuinely usable — 50 billable conversations a month plus 50 one-off Lyro conversations costs nothing.
The model is bundles rather than usage: plans run from $24.17 to $300+ a month with Lyro packages starting around $32.50 for 50 conversations, and true pay-per-resolution billing only appears on the custom Premium tier. Supportify is pay-per-resolution from the first conversation, and is built to complete Shopify actions rather than answer questions about them.
| Feature | Supportify | Tidio |
|---|---|---|
| Price per AI-resolved conversation | $0.60 | Bundled — Lyro from ~$32.50 per 50 conversations |
| Seat / agent fee | None — unlimited seats | Bundled into plan tiers |
| Free tier | 50 free, one-time | 50 conversations/mo + 50 Lyro (one-off) |
| Human ticket system | Included, free | Included in plan price |
| Built exclusively for Shopify | ||
| AI takes actions in Shopify (cancel, edit, refund, return labels) | See their docs | |
| AI model | Claude (Anthropic) | Lyro (proprietary) |
| Setup time | Under 5 minutes | Varies |
| Pay only for what you use | Premium tier only | |
| Plan price when volume is zero | $0 | Full plan price |
Tidio pricing as published on the Tidio pricing page, verified 2026-07-31. Plans change — check before deciding.
Where Tidio is stronger
- A real free tier that many small stores never outgrow
- Very polished live-chat and visitor-targeting tooling
- Platform-agnostic — works on WooCommerce, Wix, custom sites, not just Shopify
- Lower entry price than most helpdesks if your volume is small
Which one fits you
Choose Tidio if: Small stores whose volume fits the free or Starter tier, or merchants who are not on Shopify.
Choose Supportify if: Shopify stores past the "answer the question" stage, where the win is the AI cancelling the order or issuing the return label without a human.
Questions merchants ask
- Tidio has a free plan. Why would I pay for Supportify?
- If 50 conversations a month covers you, Tidio's free tier is hard to argue with, and we will say so. Supportify starts making sense when volume grows or when answering is not enough — when you want the order actually cancelled, the return actually created and the label actually emailed. Every store gets 50 free resolutions to test that before paying anything.
- Can Supportify do proactive chat like Tidio?
- Yes — Dynamic Callout triggers a personalised message based on what the visitor is viewing and how they are behaving, rather than a fixed greeting on a timer.
- Do I need to be on Shopify?
- Yes. Supportify is Shopify-only. If you run WooCommerce, Wix or a custom storefront, Tidio is the more sensible choice of the two.
Compare with others
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