Supportify vs Tidio
An agent that acts, not a chat widget that answers.
Tidio is live chat with Lyro AI added, sold in conversation bundles. Supportify is an AI agent that takes real actions on Shopify orders, billed per conversation.
The real difference
Tidio started as live chat and grew into AI. Lyro answers well, and the free tier is genuinely usable — 50 billable conversations a month plus 50 one-off Lyro conversations costs nothing.
The model is bundles rather than usage: plans run from $24.17 to $300+ a month, Lyro is an add-on from $32.50 a month for 50 conversations, and pay-per-resolution billing only appears on the custom Premium tier. Supportify is pay-per-conversation from the first one, and is built to complete Shopify actions rather than answer questions about them.
Side by side
Supportify and Tidio, line by line
Pricing structure and platform focus, which are documented and checkable. Our price is served live.
Tidio pricing as published on the Tidio pricing page, checked . Tidio figures with a source link in the table are quoted from that page. Plans change — check before deciding.
What Supportify does
The parts that matter in a comparison
About Supportify only. Our price is served live from our own pricing.
The AI acts on Shopify orders
With each action switched on by the store, it looks up the order and its tracking, changes the delivery address or swaps a size or an item before the order is packed, cancels and refunds, and creates a return with a shipping label from the store's own carrier integration (for example Shipmondo, nShift or ShipEngine). The customer verifies their email before any order data is shown. On WooCommerce it looks up, cancels, edits and refunds orders, but does not create returns.
Norwegian, Swedish and Danish
Each customer is answered in the language they write in, including Norwegian, Swedish, Danish and English, whatever language the store's own pages are in.
Priced per conversation
$0.60 per conversation, charged once, when the AI first answers in it. Follow-ups in the same conversation, escalating to a person and every seat are included. 50 free conversations to start.
One inbox for every channel
Storefront chat, Gmail, Outlook and other mailboxes, Instagram and Messenger land in one inbox. What the AI cannot settle becomes a ticket with the whole conversation attached.
Credit where due
Where Tidio is stronger
- A real free tier that many small stores never outgrow
- Very polished live-chat and visitor-targeting tooling
- Platform-agnostic — also works on Wix and custom sites, where Supportify cannot read your orders
- Lower entry price than most helpdesks if your volume is small
Which one fits you
Choose Tidio if
Small stores whose volume fits the free or Starter tier, or merchants on Wix or a custom-built storefront.
Choose Supportify if
Shopify stores past the "answer the question" stage, where the win is the AI cancelling the order or issuing the return label without a human.
FAQ
Questions merchants ask
If 50 conversations a month covers you, Tidio's free tier is hard to argue with, and we will say so. Supportify starts making sense when volume grows or when answering is not enough — when you want the order actually cancelled, the return actually created and the label actually emailed. Every store gets 50 free conversations to start, to test that before paying anything.
Yes — Dynamic Callout triggers a personalised message based on what the visitor is viewing and how they are behaving, rather than a fixed greeting on a timer.
No. Supportify also connects to WooCommerce and Centra stores. On WooCommerce the AI looks up, cancels, edits and refunds orders, but does not create returns: a customer who wants one is given your own return portal link, or handed to your team if you have none. On Wix or a custom-built storefront Supportify can only answer from your knowledge base, without your orders, so there Tidio is the more sensible choice of the two.
Whatever the store switches on of these: it looks up orders and tracking, changes a delivery address, swaps a size or an item or cancels before the order is packed, refunds, and creates returns with a shipping label from the store's carrier integration. The customer verifies their email before the AI shows any order data.
Yes. It answers each customer in the language they write in, including Norwegian, Swedish, Danish and English. The price is the same in every language: $0.60 per conversation the AI answers, and 50 free conversations to start.
Compare with others
Every other comparison
Put up to 90% of your support on autopilot.
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